At Terra Education, safety is our #1 priority. And that includes the safety and security of your personal data. Our organization will only communicate with you about our programs and to convey related information or relevant content. For example, if you complete and submit one of our catalog request forms, we’ll email you a copy of our digital catalog with details on all of our travel programs. We will never share your information with anyone or spam you. Promise.

 

1. Our Organization

Terra Education and its segments are committed to privacy protection.

For purposes of this Privacy Policy, references to Terra Education include Terra Education, Inc. and its affiliated programs, brands, and subsidiaries, unless otherwise specified.

Our U.S. Postal Address is:

Terra Education
3511 Camino Del Rio S, Suite 201
San Diego, CA 92108

We can be reached by telephone at 1-888-358-4321 or by email at privacy@terraeducation.com.

Our Data Protection Officer is Korissa Zanrosso and she can be reached at korissa@experiencegla.com.

Our representative for the E.U. is Peter Mombaur and he can be reached at peter@terraeducation.com.

 

2. Our Promise to You

At Terra, one of our top priorities is making sure that the information we have about you is protected and secure. We value our relationship with you and are absolutely committed to preserving your privacy.

 

3. Information We Collect

We collect information from visitors to our web properties who complete forms, such as Request for Information Forms (RFIs) and Enrollment Forms, as well as through information voluntarily provided to us by a visitor, such as resumes and cover letters. This information is collected and stored as part of our customer service, admissions, enrollment, and travel coordination processes.

Information we collect on RFI forms may include, but is not limited to:

• Name of Respondent (first/last)
• Email Address
• Requester Category (student/parent/group organizer/other)
• Desired Travel Window (Spring Break/Summer/etc.)
• Desired Travel Location (Africa/Asia/Europe/Latin America)
• Mailing Address
• Phone Number

Information we collect on Enrollment Forms includes all pertinent information required to enroll in and participate in our programs, including detailed medical notes, payment information, travel itineraries, and more.

Data Use and Processing

We use any information we collect to provide important information, facilitate safe program participation, and market programs and related services to prospective participants. All data we collect and process is for the purpose of enrolling participants in Terra Education programs and providing a high-quality educational and travel experience.

Email

We maintain an internal email list of all persons who have had email correspondence with our organization, completed forms on our web properties, enrolled in our programs, or otherwise provided Terra Education with their email address.

We may use this list to send updates, promotions, and announcements regarding Terra Education programs, as well as related content. You may indicate on your initial request that you only wish to receive the information for which you provided your address.

You are never under any obligation to remain on our email list and may unsubscribe at any time by emailing privacy@terraeducation.com with the subject line “Unsubscribe.”

If you would prefer to receive only certain categories of communications, please email privacy@terraeducation.com and specify your preferences.

Mail/Post

If you supply us with your postal address online, you may receive periodic mailings containing information about our programs and related materials.

If you do not wish to receive such mailings, please send a request to privacy@terraeducation.com with the subject line “Unsubscribe” and include your name and mailing address.

Phone/Text

Persons who provide us with their phone numbers online will only receive phone contact regarding information or resources they have requested, such as details about Terra Education programs and enrollment processes.

If you provide your phone number online or offline, you may receive phone calls and/or text messages from Terra representatives regarding information you have requested.

To opt out of phone calls or text messages, please notify the representative directly or email privacy@terraeducation.com with the subject line “Unsubscribe” and specify your preferences.

All Other Personal Data

Any other data you supply Terra Education may be used to provide information about our programs, program-related content, enrollment information, or preparation for participation in a program.

If you would like specific information removed from our records, please email privacy@terraeducation.com with details of your request.

 

4. How We Share Information

The contact information we maintain is for internal use only and will not be sold or disclosed outside Terra Education and its affiliated programs except as described in this policy.

We may use third-party software platforms, service providers, and social media tools to support our operations. Where personal information is shared with service providers, such sharing is limited to legitimate business purposes and subject to contractual safeguards where appropriate.

We do not exchange marketing lists or sell personal information.

We do not share personal information about our participants or their families with external parties except:

• As required by law;
• To facilitate participation in our programs;
• To activate travel medical insurance or related services;
• To support operational services provided by approved vendors and partners.

Once enrolled, participants may have the option to allow Terra Education to share limited contact information with other enrolled participants and their families.

Recipients of stored data may include staff, participants, families, service providers, educational partners, insurers, and governmental authorities when legally required.

Data is primarily stored in the United States. Due to the international nature of our programs, data may be transferred internationally. Appropriate safeguards are implemented to protect personal information during such transfers.

 

5. How We Protect Information

We maintain appropriate physical, technical, and organizational safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Access to personal information is restricted to authorized personnel with a legitimate business need.

Our websites and portals use Secure Sockets Layer (SSL)/Transport Layer Security (TLS) encryption and HTTPS protocols to protect communications. Sensitive systems are password protected and monitored by experienced technical personnel.

Credit Cards and Other Confidential Information

Confidential information submitted through our websites is transmitted using industry-standard encryption technologies.

Payment processing is handled through secure systems that meet applicable Payment Card Industry Data Security Standard (PCI DSS) requirements. Terra personnel generally do not have access to complete payment card numbers.

Medical forms and other sensitive information are protected through restricted-access systems and role-based permissions.

Data Retention

Prospective participant information is retained based on continuing eligibility, future interest, operational needs, legal obligations, and business requirements.

Participant and former participant information may be retained for extended periods where necessary to:

• Maintain historical program records;
• Meet legal and regulatory obligations;
• Protect the safety and wellbeing of participants;
• Manage liability and risk;
• Support operational and administrative requirements.

We periodically review stored information and remove data that is no longer required.

Individuals may request access to their personal information, request corrections, or inquire about deletion options by contacting us.

Terra Education complies with applicable U.S. privacy, retention, and security laws, including California privacy requirements where applicable.

 

6. Former Participants

We do not share personal information about former participants except with their consent, where legally required, or as otherwise permitted by law.

We do not provide former participant information to external organizations for their independent marketing purposes.

 

7. Pixels, Cookies and Tracking

Terra uses cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand user behavior, and provide relevant content and communications.

Cookies

A cookie is a small data file stored on your device that helps us understand how visitors use our websites and services.

Most web browsers allow users to manage or disable cookies through browser settings.

Pixels

We may use tracking pixels and similar technologies to measure engagement with our websites, emails, and digital communications.

Tracking

Terra uses analytics and advertising technologies, including services such as Google Analytics and related tools, to understand website usage and improve our communications and services.

Information collected through these tools is used for Terra Education’s business purposes and is not sold to third parties.

 

8. Privacy of Minors and Family Data

Terra’s services are primarily intended for teenagers and their parents or guardians.

Minors

Terra does not knowingly collect personal information from children under 13 years of age without appropriate parental consent as required by applicable law.

If we become aware that personal information has been collected from a child under the applicable age threshold without required consent, we will promptly take steps to remove that information.

Family Data

Because many Terra participants are minors, enrollment processes may require information from both participants and parents or guardians. As a result, Terra may retain information relating to both participants and their parents or guardians.

 

9. Access to Your Information

If you would like to know what personal information Terra Education has collected about you, we will provide access consistent with applicable law.

Please email privacy@terraeducation.com with your request.

 

10. Your Rights

As a visitor to Terra Education websites and services, you may be entitled to privacy rights under applicable law.

Rights to Personal Data

Terra Education acknowledges applicable rights that may include:

• Access to personal information;
• Correction of inaccurate information;
• Deletion of personal information;
• Export or portability of personal information where applicable;
• Withdrawal of consent where consent is the basis of processing;
• Information regarding how personal information was collected and used;
• Objection to certain processing activities, including marketing communications.

California Privacy Rights

As a California-based organization, Terra Education is committed to complying with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and honoring applicable consumer rights under California law.

Statutory or Contractual Obligations

Terra operates programs involving minors and may be subject to mandatory reporting requirements and other legal obligations in various jurisdictions.

Terra will comply with lawful requests and obligations regarding the disclosure of information.

Rights Regarding Automation

Terra may use automation to personalize communications, improve user experiences, evaluate marketing effectiveness, and support operational functions.

Automation is not used as the sole basis for determining eligibility for participation in our programs. Final decisions regarding enrollment, participation, or disciplinary actions are made by authorized personnel.

 

11. International Privacy Compliance

As a California-based company, Terra Education uses CCPA and related U.S. privacy laws as its primary privacy compliance framework.

Terra also seeks to align its privacy practices with internationally recognized privacy principles, including key concepts reflected in the European Union’s General Data Protection Regulation (GDPR), where applicable to specific individuals, activities, or jurisdictions.

If you have questions regarding international privacy rights or data protection practices, please contact privacy@terraeducation.com.

Terra periodically reviews its privacy policies and practices to ensure they remain current with evolving privacy laws, regulations, and industry best practices.

 

12. Communications

By submitting forms through Terra Education websites or related properties, you consent to receive communications regarding our programs and services.

Communications may include emails, newsletters, postal mail, phone calls, text messages, social media messages, live chat communications, and related outreach.

You may opt out at any time by contacting privacy@terraeducation.com.

 

13. Recourse

If you believe this website is not following its stated privacy practices, you may contact us using the information provided above, your local consumer protection authority, the Better Business Bureau, or the Federal Trade Commission.

 

14. Opting Out

Terra Education collects personal information to communicate information about our programs and services.

To opt out of communications or request removal from specific contact lists, please email privacy@terraeducation.com with the subject line “Unsubscribe” and explain your request.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

 

15. Changes to the Privacy Policy

Any information collected is subject to the Privacy Policy in effect at the time of collection. We may revise this Privacy Policy from time to time.

If a revision is deemed material, we will provide notice as appropriate.

The most current version of this Privacy Policy will always be posted on our website.

If you have any questions about this Privacy Policy, please contact privacy@terraeducation.com.

 

16. Latest Update

This Privacy Policy was last updated on May 31, 2026. The most recent revision clarified our data retention practices.